Complaint Department: Parcel Delivery
Friday, March 28, 2008 at 11:01AM Yes, I do have a more substantial post coming (I hope) later today. Meanwhile, I’m amusing myself by tracking a parcel containing a gift I ordered for oldest son’s birthday last Wednesday.
Can you read that? According to this, my parcel has been right here in town since last Thursday (That’s eight days ago!) and on the truck for delivery every single working day since then, yet on three of those days, my parcel was not due for delivery. What’s up with that? Do they lug it around town just for the fun of it?
On Tuesday, it says I was not available, yet I was right here at home all day.
I’m taking bets on whether it will be delivered today or whether I’ll have to wait until next week. What’s your best guess?
rebecca
Grrrrrr!
The very nice Purolator delivery man delivering another parcel suggested that I call the delivery company with the local contract for Fed Ex deliveries. He even gave me the number. Unfortunately, I must have remembered the number wrong. And I don’t remember who it is who does the local deliveries, either, so I can’t look the number up for myself.
I tried calling Fed Ex’s 1-800 number three times. Each time, it cut me off while I was holding for the first available customer representative. I’ve wasted 40 minutes and achieved nothing but a tension headache, so I’m leaving it alone for a while.
Oh and get this: When calling that toll free Fed Ex number, it asks that I punch in my tracking number. When I punch in the tracking number given right there on the Fed Ex tracking form shown above, it says the parcel is not in its system. Yet there it is, updated daily on their own tracking form.
Grrrrrr again!
rebecca
Tension headache is gone; the parcel has arrived.
Before I could say anything, the delivery guy said, “I’ve been trying to deliver this to your neighbour for 4 days. Sorry about that!” When she was finally home to recieve the parcel she pointed out to him that the address was for us, not her.
I told him I’d been tracking the parcel in Whitehorse for 8 days. He laughed nervously, so I laughed, too, and left it at that.
Reader Comments (9)
Last time something like that happened to me it turned out that the package was lost. Day after day it said it was out for delivery but it never showed up. You'll probably want to call FedEx and ask them what's going on.
The Purolator guy just delivered another parcel. I mentioned that I was waiting for a parcel from FedEx and he said pretty much the same thing you did. He even gave me the number to call and told me who to ask for.
Well, that's just downright nasty.
Oh, how frustrating!
When I order things that are shipped from west of me by Fedex, they go right by my house (practically) to the Fedex hub three hours south of my house, then back up to our local facility. I keep telling my husband I'm going to stand on the Interstate and flag them down someday. He doesn't think that's a good idea.
I've also had packages that were tracked in Whitehorse for several days before they were actually delivered. Eight days beats anything I've seen, however.
I'm not positive, but I think Direct Deliveries handles FedEx stuff locally.
Glad you finally got your package!
Glad you finally got your order! I hope your son appreciates his gift.
Sorta related but sorta not. My mother-in-law is a hardworking blue-collar person. She sent me a birthday card with money in it (not a good thing). Guess what? It never arrived. I feel bad for her because she works hard for her money.
Oh dear...that's really too bad!